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Our Policies

1. What are your policies for your customers?

We are always there to help you out! Return Policy:

  1. Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. To complete your return, we need your order id

There are certain situations where no exchange/returns are granted:

  1. Any item not in its original condition, damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 5 days after delivery.
  3. We do not accept returns or exchanges unless the item you purchased is defective.
  4. We do not accept returns, exchanges or cancellation for any personalised product.

Please note all products under SALE tab are not valid for any exchange or return.   Refunds

  1.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection from the QC team.
  2. If approved, we will issue a credit note for the equivalent purchased amount, and that can be used for your next purchase within 90 days.
  3. In such cases, where the customer is not available on the mentioned address at the time of delivery and the packet gets RTO(Return to Origin), the customer needs to pay the shipping charges to initiate the second time delivery. Shipping charges and the time it may take to reach you, may vary.

Exchanges (if applicable)

  1.  We only replace items if they are defective or damaged.  If you wish to exchange it for some other reason, send us an email at info@kavipoetryart.in and send your item to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cancellation Policy
For some reason if you do not wish to proceed with the order, inform us by sending an email at info@kavipoetryart.in along with your order id. We will cancel your order and will issue a credit note for the equivalent purchased amount. No cancellation would be entertained for the dispatched orders. Request for cancellation of orders shall not be entertained for discounted orders.