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Our Policies

1. What are your policies for your customers?

We are always there to help you out! Return Policy:

  1. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. To complete your return, we need your order id

There are certain situations where no refunds/returns are granted:

  1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 7 days after delivery.
  3. We do not accept returns or exchanges unless the item you purchased is defective.

Please note all products under SALE tab are not valid for any exchange or return.   Refunds

  1.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
  3. In such cases, where the customer is not available on the mentioned address at the time of delivery and the packet gets RTO(Return to Origin), the customer needs to pay the shipping charges to initiate the second time delivery. Shipping charges will be depended on where you live, the time it may take to reach you, may vary.

Exchanges (if applicable)

  1.  We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@kavipoetryart.in and send your item to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cancellation Policy
For some reason if you do not wish to proceed with the order, inform us by sending an email at info@kavipoetryart.in along with your order id. We will cancel your order and will issue a credit note for the equivalent purchased amount. No cancellation would be entertained for the dispatched orders. Request for cancellation of orders shall not be entertained for discounted orders.