FAQ's


Who are you and where is Kavi based?

We are a group of dreamers who left our career as journalists and are now working full time on our dream project called Kavi-The Poetry Art Project. We love experimenting with things and this is how our project came in to being which is quite popular among various poetry groups all across the world.

We are Delhi based and deliver our products all across the world. 


Do you customize products?

Yes, we do. Send in your request to kavipoetryart@gmail.com. Many of the products, which can be customized, are already listed on the website. In case you want something different, you can get in touch on the above given email id or on our no. 8800583579.


Do you have a store?

We don’t have our own store but we have are associated with several stores in Delhi and NCR as well as in Mumbai, Jaipur and Banglore. In Delhi, we are supplying our products at Full circle café at Khan Market and GK, Giggles at CP and Plant studio at MGF mall, Gurgaon.


We visited one of the stores, but they didn't have all your stuff?

Every store has their own inventory system and they don’t keep all our stuff but if you request them they will surely arrange the product for you.


What is the payment system and do you provide Cash on Delivery? Is there any courier charges?

Yes, we do have COD facility and work with CCAvenue payment gateway. We accept all major Indian and international Credit Cards, and NetBanking. For Cash on Delivery (COD) option within India, we charge Rs.50 extra on the total amount. Customers ordering below Rs 500, there is an additional shipping charge of Rs 30.


What are your policies for your customers?

We are always there to help you out!

Return Policy:

-          Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

-          To be eligible for a return, your item must be unused and in the same condition that you received it.

-          To complete your return, we need your order id

          There are certain situations where no refunds are granted:

-          Any item not in its original condition is damaged or missing parts for reasons not due to our error.

-          Any item that is returned more than 7 days after delivery.

Please note all products under SALE tab are not valid for any exchange or return.

 

Refunds

-          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

-          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges (if applicable)

-          We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@kavipoetryart.in and send your item to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation Policy

For some reason if you do not wish to proceed with the order, inform us by sending an email at info@kavipoetryart.in along with your order id.

We will cancel your order and will issue a credit note for the equivalent purchased amount.

No cancellation would be entertained for the dispatched orders.